Friday, 7 September 2012

SAS


SAS : Stay Away Scandinavian
Scandinavian Airlines charges you for nothing.

I.
As I was booking a trip on www.sas.no I came to the final payment step. Upon filling in my payment details I clicked "continue" to complete the payment process. However, nothing happened. The page was loading for several minutes, and in the end I closed the window and started over again.

II.
I tried ordering a ticket once more but got an error message, telling me that a payment transaction already had been initiated.


III.
I checked my bank account, and saw that the same amount had been deducted.

IV.
The trip was nowhere to be found at my page on sas.no, neither did I received a confirmation email.


V.
I called SAS customer support. They found no traces of any trips being ordered nor payment being done by me. They also told me, that from their point of view I had not made any bookings at all. However if I wanted to do (another) one I could do it over the phone. I told them "NO thanks", and that I from now on would use other airlines.

"24 h money back guarantee", what a joke!

VI.
I called my bank, and got confirmed that I would get my money back, however not before four days. Since I needed a ticket I went with airbaltic.com (that unfortunately are cooperating with SAS).

VII.
Due to SAS my bank account is now negative, until next week. Thank you SAS, this song's refrain is for you:


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